TRJ Appointment Cancellation/No-Show Policy

Appointments must be cancelled at least 24 hours before the scheduled massage/spa
appointment to avoid penalties. Any appointments cancelled within 24 hours of the
scheduled appointment will incur a $50 fee. Additional cancellations in a 3-month
period will be charged 100% of the scheduled service.

No-Shows will be charged 100% of the scheduled service amount on the day of
scheduled service. A client is considered a No-Show if he or she does not arrive after
10 minutes of the scheduled service time. If you are running late, please give us a call
to let us know you are still planning to come. The amount must be paid prior to your
next scheduled appointment.

Late Arrivals

If you arrive late, your session may be shortened to accommodate others whose
appointments follow yours. Depending upon how late you arrive. We will then access
the situation to determine if there is enough time to start the scheduled treatment.
Regardless of the length of the treatment actually given, you will be charged for the
“Full” session. Out of respect and consideration to the therapist and other customers,
please plan accordingly and be on time.

Existing and New Medical Conditions

It is the responsibility of the client to keep the massage/skincare therapist informed of
any medical treatment currently being taken, and to provide written permission from
physician, chiropractor, physical therapist, etc., that the treatment may be continued.
The client must also keep the massage/skincare therapist informed of any changes in
health conditions.

Sickness Policy

We recognize that both massage therapist and clients ae vulnerable to infections and
therefore as clients to cancel appointments when they are feeling ill. If you have an of
the following contagious illnesses the treatment session will be rescheduled:
Diarrhea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, Hepatitis A,
Conjunctivitis, Rubella, Head Lice, Impetigo, Influenzas, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabies Thrush, Whooping Cough and the
Common Cold.

Conduct

Inappropriate behavior will not be tolerated. Suggestive comments, sexual innuendos,
touching of a massage/skincare therapist in an inappropriate way, will result in the
termination of scheduled session and client will pay full fee as expected. Client will then be escorted from the building and will not allowed to return for further treatments.

General Liability Release and Consent for Treatment

(will be accepted at time of scheduling)

If I experience any pain or discomfort during scheduled session, I will immediately
inform the practitioner so that the pressure and/or strokes may be adjusted to my level
of comfort. I further understand that massage/bodywork and other spa treatments
should not be construed as a substitute for medical examination, diagnosis, or treatment and that I should see a physician, chiropractor, or other qualified medical specialist for any mental or physical ailment of which I am aware. I understand that
massage/bodywork practitioners are not qualified to perform spinal or skeletal
adjustments, diagnose, prescribe, or treat any ailment, illness or mental illness, and
nothing done during the session should be treated as such.